FREQUENTLY ASKED QUESTIONS
Orders
What are the shipping costs?
Per tutti gli ordini evasi in Italia la spedizione è gratuita.
In Europa (Croazia, Cipro, Cechia, Danimarca, Estonia, Finlandia, Francia, Germania, Grecia, Ungheria, Irlanda, Lettonia, Lituania, Lussemburgo, Malta, Paesi Bassi, Norvegia, Polonia, Portogallo, Romania, Slovacchia, Slovenia, Spagna, Svezia, Svizzera, Regno Unito) è richiesto un contributo pari a € 25,00.
In Svizzera è richiesto un contributo pari a € 100,00.
Per tutti gli altri paesi (Bielorussia, Brasile, Canada, Cile, Cina, Colombia, Guatemala, RAS di Hong Kong, Islanda, India, Indonesia, Israele, Giappone, Malaysia, Messico, Nuova Zelanda, Paraguay, Perù, Russia, Arabia Saudita, Singapore, Sudafrica, Corea del Sud, Taiwan, Emirati Arabi Uniti, Stati Uniti, Uruguay) è richiesto un contributo tra € 75,00 e € 100,00 a secondo del paese.
How long does it take for the order to ship?
We will entrust your order to the courier as soon as possible. We are committed to processing orders within 24 hours of payment receipt. Delivery normally takes place within 48-72 hours, barring exceptional circumstances. Once your order has been shipped, you will receive an email with the tracking number.
What payment methods are available?
On lorenz.it you can pay with:
- Credit card (Mastercard, Visa, American Express, Maestro)
- Rechargeable credit card (PostePay)
- PayPal
- Amazon Pay
- Google Pay
- Klarna, which allows you to pay in 3 convenient interest-free installments. The first at the time of order, the second after 30 days, and the third after 60 days.
- For orders over €500, payment by bank transfer can be requested via Whatsapp (+39.351.95.79.024) or email at info@lorenz.it.
Can I be reassured about the transaction?
Il pagamento online è completamente protetto tramite crittografia SSL (https). Non conserviamo le tue informazioni di pagamento, ivi compresi i numeri di carta di credito o le informazioni relative all'account PayPal. Inoltre tutte le informazioni che verranno inserite per l’acquisto saranno conformi al trattamento dei dati personali in pieno accordo con le normative sulla privacy.
Cosa fare se un articolo non è disponibilie sul sito?
If a product is out of stock, you can receive a notification when the item becomes available again by entering the email address where you want to receive the information on the product page.
Come posso modificare o annullare un ordine?
To change or cancel your order, please write to us on Whatsapp at +39.351.95.79.024 or send an email to info@lwco.it
Returns
Can I return an online order?
Within 14 days from the order receipt date, you can return or exchange an item free of charge if you are not satisfied with your purchase. All returns or exchanges are subject to a quality control check at our warehouse. The new product or refund will only be shipped or issued if the quality control check is successful. The returned item must be intact and must be in its original packaging, considered an integral part of the product itself.
How long does it take to get a refund?
All refunds are processed within 7 days of receiving the return.
Devo pagare le spese di spedizione per il reso?
No, le spese di spedizione per il reso sono gratuite.
Can I return a personalized item?
The right of withdrawal does not apply to all personalised or reserved items.
Rimborsi
How will I be reimbursed?
The amount is credited back to the account associated with the payment method used at the time of purchase. The refund is issued in the same currency as the original purchase.
How long will it take to receive my refund?
Il rimborso viene eseguito entro 10 giorni lavorativi dalla ricezione del reso.
Assistenza
I own a historical Lorenz watch and would like to know its history. How can I do that?
Ti invitiamo a compilare il form Dr. Lorenz QUI caricando alcune foto frontali e del fondello, ben visibili. Riceverai una valutazione sul periodo storico a cui appartiene e ulteriori informazioni entro 15 giorni dal nostro consulente di prodotto.
How can I get assistance with a vintage Lorenz I own?
We invite you to contact our authorized service center FORNITURE OROLOGERIE SAN MAURILIO, which will be able to provide you with personalized and efficient assistance.
FORNITURE OROLOGERIE SAN MAURILIO
Via dell'Unione 14
20122 Milan
0285688597 - 351 6079319
sanmaurilio@sanmaurilio.it
Hours: Monday to Friday 8:30 AM - 5:00 PM
How much will the repair cost me?
The service assessment and repair is carried out by FORNITURE OROLOGERIE SAN MAURILIO. They will provide you with a quote for the service the watch requires.
I bought it online, the watch is not as described, how can I get support?
Ti invitiamo a rivolgerti al nostro centro assistenza autorizzato e indicare la ricevuta d’acquisto e la problematica riscontrata.
FORNITURE OROLOGERIE SAN MAURILIO - Via dell'Unione, 14 - 20122 Milano 02.85.68.85.97 - 351.60.79.319 - sanmaurilio@sanmaurilio.it
Orari: da Lunedì a Venerdì 8:30 - 17:00
Do you need spare parts for your Lorenz watch?
You can send a WhatsApp message to +39.351.95.79.024 or an email to info@lwco.it including a photo or the model's reference and the required spare part.
I own a Lorenz and would like to get an estimate of its value, how can I do that?
The value of a Lorenz watch can vary based on its functional and aesthetic condition, and the supply and demand for similar watches on the market. Prices also depend on specific factors unique to the reference and year. We can only provide an indicative value after receiving clear photographs of both the front and the case back. Please fill out the form you will find HERE, uploading clear photos of the front and case back. You will receive a value estimate from our product consultant within 15 days.